Quote
"The Co-operative model
Like any business, we want to be a commercial success. However, even more important to us is the way that we do business, and the way that we use our profits. We believe that we should offer our customers both value and values. Which makes us a bit different.
Our members are our owners; they tell us what is important to them and we listen and act on it."
http://www.co-operat...porate/aboutus/
In the context of the Village Store & the "current" proposal, their list of "aims" is priceless:
http://www.co-operat...rvisionandaims/
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The senior management of the Co-Op should hang their heads in shame - they have hung their local staff out to dry.
From the very beginning, when they leased the Leesons shop, they knew what they were getting.
To try and squeeze a quart into a pint pot, was never going to work. To compound their ineptitude they fitted the premises out with second hand kit - whether it was shelving or fridges, it was all done on the cheap. Likewise the frontage. What did they think would happen? (See topics: "Burley in Wharfedale Co-Op - & get a sauna into the bargain" or "Minor Co-Op Rant" or "New Co-Op Ghetto")
It would appear little or no thought went into the practicalities of stocking & running a Village Store within the confines of the premises they were leasing.
10 years on, they still don't get it.
All the big supermarkets are now going small, whether its Tesco Express or M&S Food or Morrisons M-Local - they all trim their stocklists to take account of the smaller footprints.
Costcutter manages what's required in a third of the space & with only one till - perhaps the Co-Op senior management should take lessons from Jason as to how to achieve the right balance.
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At every turn the senior management made decisions that just made the situation worse for both staff & customers.
Suggesting that there was a major refit in the offing, was just hot-air. I don't think there was ever any intention to refit the store - unfortunately the local staff bought into it & spread the news far & wide. This has just added to the anger (for both staff & customers), when it failed to materialise.
The "Current" Proposal
Perhaps the reason why the refit was never going to happen was because they'd been approached by a 3rd party, who had this great wheeze (for which the 3rd party would be amply rewarded), whereby the Co-Op got a brand new store in the heart of Burley without all the usual hassle & expense of buying a plot, getting planning permission & building it.
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What is clear from all the shenanigans over the last 10 or more months, is that the Co-Op never gave a thought to the people most affected by the proposal - the library users & the library staff.
If they had, they might have consulted them before now - or done a bit of market research or just plain desk research into what makes any library popular (& this one in particular) with its users & staff.
All the Co-Op can see is a new store, they have absolutely no interest in whether the library stands or falls.
No one from the Co-Op, who has a hand in the decisions about the Village Store nor the "current" proposal comes out of it with any credit.
I wonder what Peter Marks, Co-Op Group Chief Executive or Tim Hurrell, Chief Executive Co-Op Food make of it all?
The Co-operative Group: Customer Relations, Freepost MR9473, Manchester M4 8BA or Email: customer.relations@co-op.co.uk or Phone: 0800 068 6727
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The local staff at the Co-Op
They need to remember the proposal is not yet a done deal. They should turn their anger towards the senior management of the Co-Op for getting them into this mess in the first place.
The more the staff & the supporters of the "current" proposal spout off about the library site being theirs for the taking, the less sympathy they will garner with regard to their current plight.
Also what about the library staff & the library users? Show some consideration for their views too.
Also people need to remember that Bradford Council has history when it comes to off-loading publicly owned land & buildings it no longer wants, not consulting anybody, nor getting the full market value. I suggest they visit Burley Library & ask the local history group for details. Whilst your about it, do the same for Bradford College. When you've done so, then maybe you will understand why the "current" proposal has generated so much anger in Burley.
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The senior management of the Co-Op, need to get their act together
Firstly, they insist that the following happens:
weirdmusic, on 18 August 2011 - 06:50 PM, said:
If the various parties wish to show their true commitment to Burley Library, then I suggest they hold the consultation meeting on Tuesday 6th September 2011 in Burley Library.
Secondly they need to refit the current store, so that if they do vacate, its in a fit & proper state for someone else to take it on.
If this means closing it for several weeks & moving into temporary accommodation, then that's what needs to happen - oh & if your wondering where to go, there are 2 places fairly close-by, either of which could be made to work + the old Otley Mills Carpet shop is still available.
They do this out of goodwill - no more excuses, we've had 10 years worth of empty promises. Sorry, but a fairtrade hamper isn't going to swing it.
If they leave it in its current state i.e. a wreck, there will be hell to pay. More bad publicity, boycotts, letters to newspapers, facebook diatribes, petitions etc & yet more grief for the local staff.
Also, if the deal on the "current" proposal falls through, they will have a proper store in which to present their goods & serve their customers & the staff won't get so much grief.
Thirdly they ditch the idea of a 99 year lease for any proposal that involves the Burley Library site.
Perhaps something along the following lines would be more appropriate:
Matt, on 08 December 2010 - 09:05 PM, said:
As for the "current proposal" - it will kill the library stone dead.
The only measure of success or failure for a library is footfall. Anything that impedes access reduces footfall & hence threatens the library.
The library has to have ground floor access.
An "alternative" proposal, that I think is worth considering:
Split the building down the middle, front to back.
Each has one half of the ground floor, each has one half of the first floor.
The Co-Op has the left-hand / car park side, Burley Library has the park side.
The library keeps its main benefit - its on the ground floor - plus storage / exhibition space above for the local archives etc.
For the Co-Op - all its goods for sale are on the one level ground floor with loading bay access - plus storage space / office / staff restroom above.
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Does the Co-Op have a future in Burley?
If the Co-Op senior management rethink the "current" proposal & takes more consideration of our community as a whole.
If Burley keeps its Library exactly where it is.
Then maybe - just maybe, the Co-Op will have a future in Burley.
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Apologies for starting another thread on a similar topic - but having read all the others none seem appropriate for this post.
The arguments are too localised, people should direct their anger not at the staff of the Co-Op Village Store, nor the other traders in Burley. But at the senior management of the Co-Op, Bradford Council & our council representatives, all of whom have paid scant regard to the people of Burley.















